I think my tips have been processed incorrectly?
PLEASE NOTE that the profit/loss column on your tips history page does not include your stake return. It is just the profit or loss after your stake has been deducted. So a 100 winning tip at 2/1 will show a 200 profit in this column and NOT a 300 return.
If you feel that a tip has been processed incorrectly please report this to us. All complaints must include:
1. the exact details of your tip (if you click on a tip in your tip history you'll see the full details)
2. a link to a reputable source for the correct result
Please be sure to verify your claims carefully as we reserve the right to disqualify you from the current months competition prizes for making incorrect claims.
You should also be sure that you fully understand:
1. which event you have bet on (can be confusing for baseball matches in particular)
2. how the bet payout works (can be confusing for Asian Handicaps and EW bets)
3. That you have read this help page
Please use the contact form at the bottom of the page
My tips havent been settled yet?
While we are trying to settle tips around the clock we dont guarantee to settle a tip until 12pm the day after the result is known. In the case of a match at 1am on the 10th this would mean settlement by 12pm on the 11th at the latest. We do try to do them sooner though!
When are the Tables Updated?
The tipster tables are only updated daily so if you've had a big win then please allow 24 hours for that to show up in any of the tables. Even if your tips are showing as settled that doesnt mean its updated the tables.
Tables typically update at between 10am and 12pm each day although it can vary but the date they were updated is shown in the information above the table
Do I get my money back on a non-runner?
For daily horse racing then yes you will. For antepost racing then, like with the bookies, a non-runner will be settled as a loser. This applies for all antepost racing markets even if some bookies might be offering a non-runner no bet concession - unfortunately we cant
A player I backed to score first didnt play?
If you tip a player to score first but they never get on the pitch then we mark these are losers as its too complex to introduce an effective non-runner system for the hundreds of matches we process every day.
A player I tipped didnt start the tournament?
If you back a player in a tournament/race (e.g. Golf, tennis, F1 race, etc) and they don't take part then the bet is a loser in the same way as an AntePost racing bet would be. While bookies may treat this differently its to onerous for us to keep track of who does and doesn't take part in every event. We suggest you confirm a player will take part before you select him/her.
A match I tipped on wasnt completed?
Where a match is not played to a conclusion all tips will be voided even if an official result has been declared. This includes tennis matches where there are retirements
What happens if I back an event in a future month?
If you make an Antepost bet then the stake comes out when you make the bet, and the returns and profit/loss are credited to you in the month that the result is known.
How are tips settled?
Most tips are settled in the same way as they would be with a normal bookmaker. There are however a few exceptions regarding non participating players. Also for lay tips for horse racing we settledat SP+ (as laying at SP is overly favourable). More on this below.
Results of tips will wherever possible be updated daily on the day following the match/race. We will endeavour to ensure that results are processed promptly and winnings credited to "banks" to allow sufficient time to reinvest these winnings prior to monthly resets, however this cannot be guaranteed, and any failures on our part in this respect are just bad luck.
Tips are void if race is not run or there is no official result - this will result in a refund of your tip stake. From time to time results may be processed inaccurately. Where this happens we will do our best to correct such errors when we are made aware of them, but we regret that we cannot always guarantee that this will be possible.
Disputes and concerns should be emailed to us and we will endeavour to sort the matter out in the fairest way possible. However our decision is final.
Lay Tips Settlement
To make the competition fairer we are now settling horse racing lay tips at Odds+ which is either the price you take or the starting price (depending on what you select) PLUS an adjustment for bookie margins
Lay Price is calulcated as follows (all odds are decimal):
Odds <=3 => Odds +10%
3> Odds >=5 => Odds +15%
5> Odds >=11 => Odds +20%
Odds >11 => Odds +50%
The adjustment is to reflect the fact that bookies 'back' odds are a shorter price than the true price (so bookies can make a margin).
Hence for the fairness of the tipster competition if back bets are being made at under fair value, lay bets should be made at a similar amount over fair value, otherwise Lay tipsters have an unfair advantage
To even this out we are therefore using bigger odds to settle lay tips based on the rules above which more closely reflect the equivalent value to what a backer is getting
When are tips settled?
We only guarantee that tips will be settled by 12pm on the day following the end of the event.
This means a tip on a match that finished at 3am on Friday may not be settled until 12pm Saturdday.
We are gradually moving to a more automated round the clock tip settlement system.
Losing tips on tournaments are settled at the end of the tournament when the entire events tips are settled in one go (as happens typically with real bookies)
My racing tip was settled at SP even though I took a price?
It is not possible for us to track the emergence of non-runners and ensure that the prices quoted reflect such changes, and that prices taken are adjusted for subsequent non-runners.
Therefore in races where there are non-runners some tips may be settled at SP instead of the price you took.
We do make a note of the number of non-runners that the system is aware of at the time you place your tip and if this is still the same at the time of the race then such tips will be settled at the price.
This is explained in the note next to the box where you take the price on the tip making form. If available you can choose to take the current best odds or choose to take the SP.