Ask an OLBG Moderator

Zipster
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Re: Ask an OLBG Moderator

Postby Zipster » Sun Nov 20, 2022 3:53 pm

Hi mods

Yesterday I had 2 tips in the basketball match Sacred Heart @ Binghamton

Binghampton to win (Moneyline)
Binghampton -4.5 (Points spread)

Unfortunately Sacred Heart won 75-60 according to flashscores, so both my tips were LOSSES but they have been marked as WIN.

Kindly amend the results.

Thank you for highlighting this, for some reason we have had issues with some of the settlings overnight for the basketball, this game has now been corrected.
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MarianaSorin
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Re: Ask an OLBG Moderator

Postby MarianaSorin » Tue Nov 22, 2022 6:58 am

hello, for 2 days the site is working so so bad ....

Zipster
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Joined: Wed Apr 20, 2005 11:00 pm
Location: Ipswich, UK
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Re: Ask an OLBG Moderator

Postby Zipster » Tue Nov 22, 2022 8:46 am

hello, for 2 days the site is working so so bad ....

Hi, we are aware of the issues, the team has been working hard on trying to get the site back to a fully working condition and will continue to do so, we apologise for any inconvenience caused during this downtime.
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dacris69
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Re: Ask an OLBG Moderator

Postby dacris69 » Wed Nov 23, 2022 9:32 am

Awesome to see the site up and running, there were 2 lonely days :yes:

Dave1962
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Re: Ask an OLBG Moderator

Postby Dave1962 » Thu Dec 01, 2022 7:09 am

Hi.

Coul you please get someone to have a look at the Dec figure in my elite status for Football. For some reason it is showing minus £15 when I believe it should be in profit by about £12 which will give me a blue box. That was the figure it was giving me for Dec during the November figures and is what it should be showing if my maths is correct.

Appreciate your help with this.

Many thanks

Dave

PompeyJim
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Re: Ask an OLBG Moderator

Postby PompeyJim » Thu Dec 01, 2022 8:47 am

Hi Dave,

The end of November tables which affect elite status have not yet been finalised until we complete our checks today. If you believe the figure is still incorrect tomorrow then please let us know.
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VMB1952
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Re: Not able to add comments to tips

Postby VMB1952 » Fri Dec 02, 2022 5:13 am

Hi, is there an issue with comments section. It is not coming up for me to write my notes.

Thanks

VMB1952
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Re: Ask an OLBG Moderator

Postby VMB1952 » Fri Dec 02, 2022 5:16 am

The comment section is not coming up for tennis and football when placing tips to write comments!

PompeyJim
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Re: Ask an OLBG Moderator

Postby PompeyJim » Fri Dec 02, 2022 8:57 am

HI VMB1952,

You should be able to add tennis comments without an issue, we emailed you recently regarding your football comments. If you would like to message admin via the contact form link below regarding your football comments and they will advise the next steps.

https://www.olbg.com/contact
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jjhawk30
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Re: Ask an OLBG Moderator

Postby jjhawk30 » Sat Dec 03, 2022 8:59 am

Hi mods,

I'm not sure where to post this, but I've noticed that the U.S. hockey (NHL) market doesn't have it's own singular tipping column. It's been this way for several weeks now, but I've noticed most of the matches only show up amongst other "hockey" markets and it's difficult to isolate the U.S. matches. When you try to isolate the U.S. NHL hockey market, only future tipping options appear? Any information would be greatly appreciated, thanks in advance.

PompeyJim
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Re: Ask an OLBG Moderator

Postby PompeyJim » Sat Dec 03, 2022 10:32 am

Hi jjhawk30,

Yes apologies, our tech team are aware and as yet have not been able to fix as the issue is with how we receive the match odds from our external feed. We never use to have a problem with this as each league was correctly designated.

We can only suggest in the meantime to check each available tab as to not miss your required games, apologies again for the inconvenience.
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Mikearcher
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Re: Ask an OLBG Moderator

Postby Mikearcher » Fri Dec 09, 2022 6:39 am

It was ruled that Josh Jacobs didn't score a touchdown in the NFL (Raiders @ Rams) last night. He scored both anytime and first. Available at ESPN / NFL website etc.

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